Payment & Shipping
[Shipping Processing Time]
International Shipping Process
1) Order Processing & Domestic Shipping: A seller prepares and sends your order to the Kmall24 warehouse in Korea.
This usually takes 2-5 business days.
2) International Shipping: After the Kmall24 warehouse checks the parcel and measures its weight, your order is shipped to your country within 1-2 business days.
Tracking details will be available once international shipping begins.
Shipping times depend on the chosen shipping method and your location.
Below are estimated shipping times for each method.
- DHL : 3-7 business days
- EMS : 3-7 business days
- K-Packet : 2-8 weeks
Upon arrival in your country, the shipment may get held at customs. In this case, a delay in delivery could occur.
Customs and Import Taxes
The customer will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees.
Sellers are not responsible for delays due to customs.
Cancellations / Returns / Exchange
Order cancellations can only be made before the seller ships the item for delivery (usually 1-2 business days after the purchase).
Even if your order status is listed as “processing,” cancellations cannot be made if the seller has already shipped the items to the Kmall24 warehouse.
Requests for returns or exchanges should be made directly to the seller.
Requests can be made through the “Returns” menu under “My Orders.”
Such requests will only be accepted when the item received has a significant defect.
Please contact the seller to confirm that the item is refundable.
If a problem occurs while communicating with the seller, please contact the Kmall24 support team with photos of the defective item, invoice, and the shipping box.
Kmall24 will help you resolve any issues with the seller.
However, please note that Kmall24 will not be held responsible for any defects and will not make financial compensations on the seller’s behalf.