black november

Frequently Asked Questions

or search frequently asked questions:

1. Ordering

How do I find items to buy?
What is different My Wishlist with Shopping Cart?
How can I order ?
I want to check my orders
I want to modify orders.
How can I find items sold by a particular seller?
I want to contact the seller for wholesale.
Can I have the address for delivery changed after I complete payment

2. International Shipping

How much does it cost for International Shipping?
How does it proceed International Shipping Process?
Tracking an Order
Order Status
Why does it get delayed?

3. Payment

What are the payment methods available?
I want to change payment information after purchasing
I want to pay with PayPal.

4. Cancellation

Cancellation Acceptation
How can I cancel an order?
I want to know information about refund for every payment method.
Notice for exchange, return and refund
My orders got cancelled automatically. (regarding the orders made by PayPal)
My orders got cancelled automatically. (regarding the orders made by kmall24)

5. Others

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Notice for Customs (Order)
Notice for Customs (International Shipping)
Notice for Customs (Foods)